3 replies to this topic

[SevenAnari]

I've been trying to create an account on the main site for the past week without success.  I fill out the registration form successfully, it sends me a confirmation link via email; but the confirmation link (which does appear to be a valid confirmation link, with a random hash and everything) just ends up redirecting me back to the registration form with an error message at the top reading "Server is down or in process of restarting.  Please try again in 5 minutes."

 

I've tried waiting 5 minutes, 30 minutes, an hour, several days; to no avail.  I've verified the main page indicates that the server is up, but it doesn't seem to matter.  Attempting to log in anyway, despite the apparent failure to validate email returns a message that the account doesn't exist.   I've tried filling out the registration form again (with all the same details); which appears to work and dutifully sends me another confirmation link which also does not work.  I've tried filling out the registration form with a different username/etc., which also does not work.   I've tried multiple different browsers, both with and without extensions like adblock, to the same result.

 

Is account registration broken, or is it me?

 

(Screenshot of the error message shown upon following the validation link from the email is attached.)

Attached Files

•  rpheaven-register.jpg   57.08KB  0 downloads

[dr3ad]

I've been trying to create an account on the main site for the past week without success.  I fill out the registration form successfully, it sends me a confirmation link via email; but the confirmation link (which does appear to be a valid confirmation link, with a random hash and everything) just ends up redirecting me back to the registration form with an error message at the top reading "Server is down or in process of restarting.  Please try again in 5 minutes."

 

I've tried waiting 5 minutes, 30 minutes, an hour, several days; to no avail.  I've verified the main page indicates that the server is up, but it doesn't seem to matter.  Attempting to log in anyway, despite the apparent failure to validate email returns a message that the account doesn't exist.   I've tried filling out the registration form again (with all the same details); which appears to work and dutifully sends me another confirmation link which also does not work.  I've tried filling out the registration form with a different username/etc., which also does not work.   I've tried multiple different browsers, both with and without extensions like adblock, to the same result.

 

Is account registration broken, or is it me?

 

(Screenshot of the error message shown upon following the validation link from the email is attached.)

Try another browser, or delete cache on current one

[SevenAnari]

I'm a Chromium developer at Google, rest assured that I've gone through all the usual client-side rituals to isolate and resolve the problem to no avail.  As mentioned, I've already tried multiple browsers, even through the symptoms presenting don't point to a client-side issue.  Chrome, Firefox, IE 11, and Edge;  all but Chrome came in with a clean cache right from the start, Chrome did on subsequent attempts as well.   For giggles I even tried registering with Lynx, but invalid HTML on the agreement page prevents it from successfully registering.   In all cases, I'm receiving a definitive response from the server indicating an error message from the validation request occurring server-side (the message itself is included in the screenshot from my first post).  

 

Attached you'll find a detailed network log from Firefox, log.txt-main.28444, following the click from the validation email's link through the email's sendgrid link, which 302 redirects to the wrapped page=confirm_email, which immediately 302 redirects to page=register (instead of, I presume, redirecting to some confirmation page).   That last redirect is in the log with the request on line 719, and the response on line 1078.

 

Also attached is an HAR log file, archive.har, of the same requests.  (You'll need an HAR file viewer to make sense of this log; there's a good one available for free on the Chrome extensions store.  Or you can take me at my word that the requests all look normal as far as the browser is concerned.)

 

Something else I noticed is that I'm able to successfully submit the registration form multiple times with the same username each time (and receive a new validation email with a different link); which was a bit surprising to me as I expected to get an error that the username was already in use (by the still-unvalidated account from my first try) on subsequent attempts.  This may be expected depending on how registration is implemented, but I thought I'd mention it at least because it was surprising to me.

Attached Files

•  logs.zip   279.35KB  0 downloads

[qchristianp]

same here...I used three different browsers nothing works !