So, awhile back I was banned for 12 hours. Upon returning from my ban, all of my characters had been deleted from my account. I assumed a bug had reset it, and in my joy to return to RPH, never bothered to get my characters back.
However, recently I have come upon an almost game-destroying bug. When using the 'Account' tab on the main site, it only uses the characters I used to have before I was banned. These characters I can no longer access. This prevents me from setting phase ranks in any way. As an example of how this has affected me, while attempting to start a guild I had a guildmate help me with building a phase. When I tried to give him necessary rank, I realized I had to make one on the site. Looking at the Phase Rank tab under the Account tab, characters who I believed were deleted were the only ones there. I'm also afraid it might hinder my ability to purchase certain abilities with my coins, and I don't want to waste a lot of time voting if I can't even use the coins.