Hey, my friend has been having an issue with his RPH account. Every time he tries to access his account, he gets an error saying "Error retrieving character list". He has tried clearing his cache and entirely reinstalling RPH, from new and from backups. Please note that this is ONLY on his account, and not exclusive to his files- someone also tried from their end on a different computer than his and had the same issue occur. This happened after he logged out last night, and the last things he added were a trinket called "Hook of the Master Angler" (turns you into a fish) and a ring called "Freezing Band". He is also able to access another account of his using RPH without the error- it is only on one account, and not computer specific. He would prefer to not use the other account and start from scratch because he has a phase on the "locked" (for lack of a better word) account that he does not want to lose, and many other characters (although he has their TRPs saved).
We've ruled out that it is:
- A problem with his files (he's reinstalled and deleted his cache multiple times- we tried methods for retail and they did not work)
- Only on his end (another person tried getting into his account and faced the same error)
- A ban or some kind of lock (we figured it would display that message, and he hasn't done anything to insight a ban)
And we figure it is something with his account.
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